Service FAQs

At Phoenix Therapeutic Massage & Spa Treatments, we want every visit to feel easy, professional, and comfortable from start to finish. Below you’ll find answers to the most common questions about our services, booking process, and spa policies. If you don’t see what you’re looking for, feel free to reach out — we’re happy to help with any questions that you have.

Q: What should I expect during my first visit?
A: You’ll complete a brief intake form online when you book your appointment. Your therapist or esthetician will review your goals and preferences with you when you arrive for your appointment. Every treatment is customized to you for comfort and effectiveness.

Q: Do you offer combination treatments?
A: Yes. You can combine services such as massage and facial, or sauna and red light therapy in the same visit. We’ll help you schedule treatments in the best order for results and comfort.

Q: What do I wear in my massage?
A: For massage, undress to your comfort level. Some people leave their undies on and others remove all items of clothing. What ever you choose to do is the right choice. You will always be properly draped with a sheet and a blanket. The areas being worked on are only uncovered while they are being worked on.

Q: Are your services safe during pregnancy?
A: Yes. We specialize in prenatal massage using proper positioning and safe techniques for every trimester. Please let us know you’re pregnant when booking.

Q: What products do you use?
A: We use professional-grade lines chosen for their safety, quality, and performance.

Q: Do you sell products for home use?
A: Yes. We have a selection of professional skin care products and accessories available for purchase at checkout.

Booking & Policy FAQs

Q: How do I book an appointment?
A: Appointments can be booked online through our website or by phone. All services are by appointment only.

Q: Do you accept walk-ins?
A: No. We operate by appointment only to provide every guest with uninterrupted, personalized time.

Q: How far in advance should I book?
A: We recommend booking at least one to two weeks in advance—especially for weekends or specialty services.

Q: What is your cancellation policy?
A: We require at least 4 hours notice for cancellations or reschedules. Late cancellations or missed appointments may incur a fee.

Q: Do you charge a deposit?
A: Some treatments may require a deposit at booking. Any deposit will be applied to your service total.

Q: Do you accept gratuities?
A: Yes. Gratuities are appreciated but never expected. The standard is 20% of the service price and can be added to card payments or given in cash.

Q: What forms of payment do you accept?
A: We accept all major credit, debit cards, HSA cards, and cash. We do not accept checks.

Q: Do you offer gift certificates?
A: Yes. Digital and printed gift certificates are available online through our website.

Q: What if I arrive late?
A: We’ll do our best to accommodate you, but your appointment may need to end at the scheduled time to avoid delaying the next client or rescheduled. If you are running late, please call us so that we can try to adjust the schedule to accommodate you.

Q: Can I bring a guest or child to my appointment?
A: To maintain a calm and professional environment, guests and children are not permitted in treatment rooms.

Q: Do you have a membership program?
A: We currently offer consistent, pay-per-visit pricing for flexibility and simplicity. No memberships are required.

Spa Etiquette & Visit Tips

Q: How early should I arrive for my appointment?
A: Please arrive at your scheduled time to check in. Feel free to arrive a few minutes early and unwind before your service in the reception area. Starting relaxed makes a big difference in your overall experience.

Q: Do I need to arrive 10 minutes early to fill out paperwork?
A: No. You fill out all paperwork and intake forms when you book online.

Q: Should I silence my phone?
A: Yes. To maintain a calm and professional atmosphere, please silence your phone and avoid taking calls during your visit.

Q: Can I talk during my massage or facial?
A: That’s up to you. Some clients like to talk, while others prefer quiet. Your therapist will follow your lead so you can relax your way.

Q: What should I do if I feel uncomfortable during a treatment?
A: Always speak up. Whether it’s temperature, pressure, or positioning, your comfort is our priority and we’ll adjust immediately.

Q: Can I use my phone or camera in the treatment room?
A: No. We maintain strict privacy standards and ask that phones and cameras remain off during all services.

Q: Do you offer couples or group treatments?
A: We do not currently offer couples or group sessions. All treatments are one-on-one to ensure full focus on your care.

Q: Is it okay to book a service if I’m feeling unwell?
A: If you’re sick or have been recently exposed to illness, please reschedule your appointment. We’ll gladly rebook once you’re feeling better - no cancellation or rescheduling fee.

Q: What should I do after my service?
A: Take your time getting up, hydrate well, and avoid strenuous activity or alcohol right after massage. For skin care treatments, follow any post-treatment instructions provided by your esthetician.

Q: How often should I book treatments?
A: Frequency depends on your goals—massage every 2–4 weeks and facials or peels every 4–6 weeks are ideal for maintaining results.